In order to truly realize the purpose of "serving users, being responsible for users, and satisfying users", Western Gem Electrical makes the following commitments to users regarding product quality and service:

First, our company guarantees that all aspects of production will be strictly in accordance with the system implementation, whether in product design, manufacturing, product inspection process will be in close contact with the user, the owner, feedback information, and at any time the user and the owner are welcome to visit our company to guide.

Second, for key projects supporting equipment and products, to ensure that the contract requirements for delivery, the need for technical services, will send technical service personnel to participate in the unpacking and acceptance and guide the installation, commissioning work until the normal operation of the equipment.

Third, to ensure that the user to provide excellent pre-sale, sale and after-sales service, pre-sale to the user a comprehensive introduction to the performance of the product and the use of methods, and provide relevant information. Obligation to invite the demand side to participate in the technical design review of the supply side when needed.

Fourth, according to user demand for the demand side to organize business training on equipment installation, commissioning, use, maintenance technology. Key users of quality tracking, user visits, in a timely manner according to user needs, and constantly improve product performance, improve product quality.

Fifth, the equipment (products) running twelve months for the warranty period, the quality of the warranty period by Western Gem Electrical is responsible for, and the implementation of the product "three packages" (package repair, package replacement, package return).

Sixth, more than the "three packages" period of the product, to ensure that the provision of maintenance parts and maintenance services according to user needs to do a good job. For the product accessories and wearing parts at factory prices to provide preferential.

Seven, after receiving the user to reflect the quality of the problem information, within two hours to make a reply or send service personnel to arrive at the scene as soon as possible, so that the user is not satisfied, the service does not stop.